You’ve Got Questions—Infomax Office Systems Has Answers
If you have questions about Managed IT Services, don’t worry, you’re not alone. We’ve compiled some of the questions we get asked often along with their answers.
What are managed IT services?
Managed IT Services let you outsource specific IT operations to a specialized service provider, commonly known as a Managed Service Provider or an MSP. Managed IT Service specifics vary from vendor to vendor, however the primary responsibility is network monitoring, management and problem resolution for your network and IT systems.
Why are managed IT services important?
All companies of all sizes in all industries have growing technology needs. In order to support an increasingly complex IT environment, it’s important to partner with a company that employs experts to help you stay up and running, protected and profitable.
What sized companies benefit from managed IT services?
For small to mid-sized companies, a Managed IT Service Provider will often act as the outsource IT staff or supplement a small in-house team. Larger companies and enterprises often work with Managed IT Service providers to help fill in gaps, complete projects, perform migrations or augment an in-house IT staff.
How can managed IT services help my business?
Managed IT services help businesses to prevent costly downtime by proactively monitoring your network for issues and remediation them. Since your network is remotely monitored, your risk of virus, breaches and downtime decreases.
What if my problem can’t be fixed remotely?
93 percent of tickets are handled by Infomax remotely, however, we’re available to deploy onsite tech help if needed. We pride ourselves on our quick response times. In 2015 Infomax responded onsite within one hour 25.4 percent of the time and within two hours 71.8 percent of the time.
What are Infomax’s geographic coverage areas?
Infomax has two office locations in Iowa—the corporate office in Des Moines and an Ottumwa Branch Office. In 2015, Infomax provided products and services to 88 of 99 Iowa counties.